ERNEST L. MIXON

16410 Westview Ave.

Cleveland, OH.  44128

1-216-769-3388

emixon09824@hotmail.com

 

CAREER SUMMARY:

Seeking a position as a Help Desk Technician, as for the past fifteen plus years while employed by the US Army and US Air Force interfaced with Site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assisted the IMO with daily functions of computer, network and software management for the Site and all users, as well as provided immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and assisted with BMC Remedy IT Ticket submission and issues.  Asset Management and Configuration Management, Change management, and Knowledge Management.   Experience troubleshooting Internet Explorer, Adobe, Outlook, and Power Point.  Currently have a Secret Security Clearance. The last investigation date is 8 Dec. 14.

 

WORK HISTORY:

EXELIS OMDAC-SWACA (Camp Arifjan, Kuwait)                                                         2012-2015

Service Desk Administrator

·   Administered Tier 1 customer service Help Desk support, along with the responsibilities for immediately responding to and resolving computer, printer, and network issues for all personnel. 

·   Worked with customers in person, by phone, using BMC REMEDY ITSM, or by sending emails in troubleshooting and identifying customer’s issues, as well as ensuring all work orders not resolved at the Help Desk are immediately assigned to the appropriate IT Group. 

·   Worked in Active Directory, Group Policy, and SharePoint to resolved customer’s issues, and completed request.

 

ITT TAC-SWACAA (Camp Arifjan, Kuwait)                                                                    2010-2012

Outside Plant Technician

·   Provided Operation and Maintenance for all voice and data cabling throughout Camp Arifjan.  Cabling consist of approximately 8,000 standard telephones, 32 Red Phones, 6 Red Switch Special Circuit, and also over 15 miles of fiber optic cable, DSL Node which we provided both copper and fiber connectivity. This is in support of a wide variety of users, both Military and Civilian using both Commercial and Tactical assets.  Also

·   Planned and implemented new cable installations in support of Base expansion and relocations.

 

ITT TAC-SWACAA (Eskan, Saudi Arabia)                                                                     2002-2010

Outside Plant Supervisor

·   Direct and lead the Telecommunications Installation, Maintenance, repair, and testing of Multiple Conductor aerial, underground, and buried Multi-Purpose Communications Cable to include Fiber Optic Cables, Manholes, Outside Terminals, Pedestals, Splice Points, and grounding of termination points.

 

 

 

 

 

ERNEST L. MIXON                         emixon09824@hotmail.com                       1-216-763-3388

 

RELATED SKILLS:

·   Worked with BMC Remedy IT Service Management (ITSM) Suite and related tools

·   Experience working within Enterprise Email to created Enterprise Emails or NPE’s

·   Demonstrated ability to achieve successful outcomes in handling difficult situations and customers

·   Ability to manage multiple priorities and follow through on projects to completion

·   Ability to work in a Help Desk environment

·   Exercise good judgment in prioritizing Help Desk requests

·   Experience working with Microsoft Products (Outlook, Word, Excel, Windows 7, XP, and Office)

·   Ability to communicate effectively with all levels of personnel

·   Adaptable to changing demands and unexpected events

·   Attention to detail

·   Ability to follow directions and procedures

 

EDUCATION:

CompTia Security+ CE Certification, 2012

CompTia Network+ CE Certification, 2012

CompTia A+ Practical Application CE Certification 220-702, 2012

Microsoft Certified Professional, 2012

ITT Corporation, Systems Division, Supervisor Certification, 2009

Value Based Lean Six Sigma – Green Belt Certification, 2008

Certificate, Fiber Optics Installation, 2007

University Of Maryland, 34 credit hours AS, Education, continuing

Meridian 1 System Administration, Operation & Maintenance Course, US Air Force, 1996

Certificate, Primary Leadership Course, US Army, 1993

Certificate, Horizon 32A Key Telephone System, US Army, 1993

Certificate, 1A2 Key Telephone System, 1993

Certificate, Wire Systems Installers School, 1987

High School Graduate, Lincoln-West, Cleveland, Ohio, 1986

 

MILITARY:

United States Army                                                                                                                   Honorable Discharge